Local residents are encouraged to speak freely with any of our seven CLOs situated within nearby villages to ask questions, make requests or file complaints. We have a formal community grievance procedure in place to register and respond to complaints from people directly affected by our operation in a timely manner. The community grievance procedure is posted in each CLO office and is transparent and simple to understand by the local communities. In 2014, we began the process of updating our community grievance procedure for alignment with the IFC 2012 Performance Standards for Social and Environmental Sustainability. In 2015, we plan to complete this process and operationalize any resulting revisions at Bisha.
The following chart depicts the community grievances that were filed through our formal community mechanism in 2014 and how we addressed or resolved these issues.